Customer Support

Here you’ll find step-by-step video guides to help you quickly understand features, solve common issues, and get the most out of our services.

Before using TheWell 2 for the first time, you’ll need to complete the guided setup process, which takes about 25 minutes.

First, unpack the system and place it in its designated spot.
Then plug it in, insert the Minerals Langpak, fill the tank with tap water, and start the system. The first rinsing cycle will run automatically and takes around 15–20 minutes.

When new filters are inserted in TheWell 2, they need to be filled and rinsed before they can be used to process water.

Since TheWell 2 comes with new filters, this filter change procedure is required to set it up and takes about 25 minutes.

The procedure is automated, but it requires that the user be available to fill the Tap Water Jar with clean water and empty the Clean water container when it is full. This will be required several times during the procedure.

TheWell 2 has an automated cleaning process; it uses the built-in boiler to create hot water to clean and sanitize the components inside the system.
The Hot Cleaning Procedure, which takes about 2 minutes, is initiated automatically every day.
The automatic interval can be changed, and hot cleaning can also be started manually from the “Maintenance” menu. This ensures that you always get clean and healthy water, no matter how much time has passed since you last used the TheWell 2.

From the MENU:

MANTEINANCE

choose: HOT CLEANING INTERVAL

you can customize the interval between hot cleaning cycles

OFF

EVERY DAY

EVERY 2 DAYS

*We recommend hot cleaning every day.

Depending on the hardness of your tap water, calcium deposits may form inside TheWell 2. Over time, these calcium deposits may reduce the performance of TheWell 2 and the filters and potentially reduce their lifespan. If you notice that TheWell 2 is operating more slowly, calcium deposits may already have formed inside. To remove the calcium deposits, TheWell 2 has an automated Descaling Procedure, which requires the Special Descaling Cartridge (SDC) included with TheWell 2, as well as 50 grams of citric acid.

TheWell 2 will automatically show a warning when a descaling is needed.

Here the link where downlad the TheWell 2 App:

Android:

https://play.google.com/store/apps/details?id=com.drinklang.langsmartplus&pcampaignid=web_share

Apple:

https://apps.apple.com/us/app/thewell-2/id6479245459

​TheWell 2 requires a 2.4 GHz Wi-Fi connection. 5 GHz Wi-Fi is not supported.

You must enable the following on your phone:

Wi-Fi
Bluetooth
Geolocation