FAQ

Before using TheWell 2 for the first time, you’ll need to complete the guided setup process, which takes about 25 minutes.

First, unpack the system and place it in its designated spot.
Then plug it in, insert the Minerals Langpak, fill the tank with tap water, and start the system. The first rinsing cycle will run automatically and takes around 15–20 minutes.

The machine only needs to be plugged in and set up via the touchscreen instructions. No connection to water pipes or a drain is needed.
The machine works as a closed system: you manually fill the tap water jar, select your drink, and the water circulates through the filters, remineralisation and flavour system into the clean water jar. Any water rejected by the reverse osmosis membrane is recirculated back into the tap water jar.

When new filters are inserted in TheWell 2, they need to be filled and rinsed before they can be used to process water.Since TheWell 2 comes with new filters, this filter change procedure is required to set it up and takes about 25 minutes.The procedure is automated, but it requires that the user be available to fill the Tap Water Jar with clean water and empty the Clean water container when it is full. This will be required several times during the procedure.
The duration of the filters depends on the amount of water processed.LANG recommends to change filter 1 every 1500 liters or every 12 months (whichever comes first) and filter 2 every 3000 liters or every 24 months (whichever comes first).TheWell 2 will warn automatically when one or both filters are due for replacement.Here the procedureIf your machine is warning to change the filters before the above condition, the problem is due to an incorrect date being entered during installation of the device. The problem can be solved by changing the filters as shown in the attachment, using the filters in your possession. This will update the date to the current date.if the problem is not resolved please contact : customersupport@drinklang.com

Depending on the hardness of your tap water, calcium deposits may form inside TheWell 2. Over time, these calcium deposits may reduce the performance of TheWell 2 and the filters and potentially reduce their lifespan. If you notice that TheWell 2 is operating more slowly, calcium deposits may already have formed inside. To remove the calcium deposits, TheWell 2 has an automated Descaling Procedure, which requires the Special Descaling Cartridge (SDC) included with TheWell 2, as well as 50 grams of citric acid.

TheWell 2 will automatically show a warning when a descaling is needed.

TheWell 2 has an automated cleaning process; it uses the built-in boiler to create hot water to clean and sanitize the components inside the system. The Hot Cleaning Procedure, which takes about 2 minutes, is initiated automatically every day. The automatic interval can be changed, and hot cleaning can also be started manually from the “Maintenance” menu. This ensures that you always get clean and healthy water, no matter how much time has passed since you last used the TheWell 2.

From the MENU:

MANTEINANCE

choose: HOT CLEANING INTERVAL

you can customize the interval between hot cleaning cycles

OFF

EVERY DAY

EVERY 2 DAYS

*We recommend hot cleaning every day.

TheWell works as a closed system that recirculates reverse osmosis water to avoid unnecessary water waste and does not require a drain connection.

Over time, the water left in the tap water container becomes more concentrated with the particles filtered out by the RO membrane. This water is not mineralized and is not intended for drinking.

To protect water quality, ensure optimal performance, and extend filter life, the machine periodically asks you to empty the container and refill it with fresh tap water.

This is a normal and essential part of how TheWell works.
The system will ask you to discard approximately 0.5 litres for every 2.5 litres processed

We recommend that you clean your water jars daily: the clean water jar to ensure the quality of the clean water, the tap water jar to preserve the lifespan of the filters.They Dont' wash the tap water jar in the dishwasher and descale it periodically.

Reverse Osmosis is the most effective way to filter particles out of water: a reverse osmosis membrane has pores so small that only water molecules can go through. This means that the good particles in water (salts and minerals) get removed from it along with the bad ones. Since truly pure water does not taste good, and is unsafe to drink in large quantities, TheWell adds back a healthy mix of minerals for great taste.

On standard settings, one set of LANGWATER minerals (A + B) will produce approximately 250 liters of mineralized water.

TheWell allows the user to increase or decrease the minerals concentration level, to match each user's preferences. To adjust the mineral intensity, go to Menu > Customize > Mineral intensity and choose between 5 possible intensity levels. Please note that the mineral intensity can only be adjusted in % up and down and as a group, not individually for each component. Additionally, it is not possible for the water to be completely mineral-free. It would be un-healthy and negatively affect the taste.

Please note that increasing the concentration level from the Normal setting implies fewer servings of LANGWATER.

By using liquid concentrates instead of powders, we can instantly prepare your water or drink, since liquids mix instantly with water without the need to mix or wait for solids to dissolve. Additionally, we can dose the minerals and flavors precisely to ensure consistency of taste, without the need for single use capsules or containers. Finally, liquids retain flavor much better than powders do.

TheWell can be used without flavors, but not without minerals.

On standard settings, one set of LANGWATER minerals (A + B) will produce approximately 250 liters of mineralized water, and one pack of LANGWATER+ flavors will produce approximately around 50 liters of infused water.The shelf life of LANGPAKs is approximately 1 year for LANGWATER+ and 2 years for LANGWATER. This lifespan is not reduced once the packs are used/opened, since they are designed to remain airtight when not in use.

No. While our products are all made using all natural ingredients (we don't use additives, preservatives or added sugars), we cannot guarantee that the ingredients are certified BIO.

Used filters and LANGPAKs should be disposed of by customers, ideally through a recycling program. We will hopefully offer recycling programs ourselves in the future, but unfortunately not yet.

1) BALANCED WATER: Minerals make you water balanced
Truly pure RO water tastes flat, even acidic and is not good to drink in large quantities.
Indeed because advanced filtration removes everything, the water is stripped of minerals too.
That’s why it’s essential to add back healthy minerals to ensure premium drinking water.
LANGWATER remineralisation also ensures:

• balanced, slightly alkaline water
• a pH of around 7.8
• an optimal TDS of approximately 250, thanks to these beneficial minerals.

2) TASTE: minerals are essential to make your purified water taste great
Minerals shape water taste, which is why our remineralization formula was created with our water sommelier. It adds back the right minerals to deliver great-tasting water.
And TheWell 2 even lets you adjust dosing thanks to our patented liquid delivery.

3) LANGWATER mineral composition
LANGWATER uses the LANGPAK patented liquid delivery system that ensures precise, constant and even adjustable mineral level.
Unlike other, we've perfected the mineral distribution to avoid having variable mineral level depending on time spent in filters etc.

• The minerals liquid form mix instantly with the filtered water, no stirring or waiting for powder to dissolve
• The pharmaceutical micro-pump together with sensors enable precising dosing whatever the flow-rate

Our proprietary technology also ensures a precise dose of minerals is infused into every serving, guaranteeing that the fresh taste of LANGWATER stays the same, from the first drop to the last - even after 200 litres.
You always get the same level of minerals, just like mineral water, the mineral composition is constant.

On standard settings, one set of minerals will enable you to produce 250 liters of water, containing (per liter):

• 16.3 mg Calcium
• 142 mg Potassium
• 4mg Magnesium
• No Sodium

Our LANGPAKs are produced in Switzerland using natural ingredients and contain no sodium, as most diets already have excessive levels of salt.

TheWell uses a 4-stage filtration system:

TheWell 2 features an advanced filtration system designed to remove a wide range of contaminants, including arsenic, barium, cadmium, chromium, copper, fluoride, lead, radium, selenium, viruses, bacteria, hormones, pesticides, pharmaceutical traces, PFAS and microplastics. It consists of:

• A 1-Micron Sediment Filter: Removes larger particles to protect the reverse osmosis membrane, maximizing its efficiency and lifespan.
• An activated Carbon Filter: Effectively removes chlorine and other compounds responsible for bad taste and odor.
• A Reverse Osmosis Membrane: A highly efficient filter that eliminates even the smallest harmful particles.
• A Post-RO UV Filter: Ensures bacteria from external sources, like contact with the spout, cannot recontaminate the water.

Activated carbon is very effective in removing certain chemicals from water (e.g.: chlorine). It is an inexpensive filtration system, but it does not remove other smaller particles that could be present in water.

Reverse Osmosis is a more expensive and complex filtration system, but is a much more thorough one, able to remove all different types of particles from water (including Arsenic, Barium, Cadmium, Chromium, Copper, Fluoride, Lead, Radium, Selenium, viruses, bacteria, hormones, pesticides, pharmaceutical traces, and microplastics).

The machine has been designed as a closed system. This means that the water which gets rejected at the reverse osmosis membrane gets recirculated back to the tap water jar.

However, the rejected water carries with it the particles that were filtered out back to the tap water jar as well. Therefore, at a certain point the machine will ask you to discard the water in the tap water jar and re-fill it with new tap water. This is done in order to preserve the lifespan of the filters.

The system will ask you to discard approximately 0.5 litres for every 2.5 litres processed.

No. TheWell can make mineralized water (at room temperature or hot), infused water or tea, but does not make carbonated water.

TheWell allows the user to increase or decrease the concentration level of the flavors and teas, to match each user's preferences. To adjust the flavor intensity, go to Menu > Customize > Flavor intensity and choose between 5 possible intensity levels.

Please note that increasing the concentration level from the Normal setting implies fewer servings of LANGWATER+.

Yes. Both the machine and the packs are designed to allow you to change flavour packs any time – even after every serving if that’s your choice. The packs will keep the contents airtight even after being used and the machine will keep track of the servings left in each pack, even if swapped.

Yes. The hot water temperature can be set to any temperature between 70°C and 90°C through the menu (Menu > Customize > Hot water temperature).

Please verify that the machine is properly attached to the power socket and that there is power to that socket. Try pressing the touch buttons on the front of the machine. If the machine still doesn't turn on, try moving the spout up and down and removing and inserting the tap water jar.
If the machine still doesn’t turn on, please contact our customer service at customersupport@drinklang.com

If your machine’s flow has decreased significantly, it could mean that there is a limescale build up. Please carry out a descaling program (Menu > Maintenance > Descaling) using citric acid. If the low flow persists, please contact our customer service at customersupport@drinklang.com

Your user manual contains an extensive list of possible error messages and how to solve them. If you cannot find your error message or cannot solve the problem, please contact us at customersupport@drinklang.com

The machine is letting you know that the mineral LANGPAKs will soon need to be replaced. Please make sure that you have spare ones, so you can replace them once the machine displays the “Empty Minerals” message. You can purchase new mineral cartridges through our website, at https://drinklang.com/shop/

Please note that the machines work with a flowmeter. This means that the machine dispenses the amount of water indicated on the settings, regardless of the amount of water already in the clean water jar, similarly to a Nespresso machine: if you choose a long coffee but place an espresso cup on the serving dock, the cup will overflow. Therefore, it is very important that the correct portion size is selected in the machine and that the container is completely empty when placed in the docking station.
You can adjust the level with the button + and - or with the moveable tray.

This means that your tap water has a high content of particles that will be filtered. This is not a problem in itself, as the machine will filter them out, but you should expect a slower processing time than the normal 4min per litre and a shorter lifespan of the filters than the 2 years. Important counter measures would be to always empty the tap water jar when the machine prompts you to (it normally asks you to discard 0.5l out of 2.5l processed - please read "How much water is discarded through the filtering process") and doing more frequent descaling programs. Another option, which we know some customers with especially bad quality water sometimes do, is getting a water softener as a pre-step to TheWell.

Please note you can disable the TDS warning permanently through the settings.

Please note that this is just a warning, so your machine is safe.

A low flow rate cloud be caused by one of the following:

1. When first set up, or after a filter change, some air might be trapped inside - please wait a few days, until a few jars have been processed, as usually this resolves by itself. You can also conduct a filter rinsing program to accelerate the process.

2. The tap water jar temperature is too low - please try using room temperature water.

3. The tap water has a very high TDS level (e.g.: very high levels of limescale) - we cannot fix the flow in this case, as this means that the machine is filtering out a very large number of particles, therefore processing the water at a lower rate than normal. Some customers with especially bad quality water use a water softener on their tap water, in order to preserve their TheWell and accelerate its processing time.

We suggest to monitor the performance of the machine during the next 2-3 days. If the problem persists, please measure how long it takes to process a full jar of clean water and contact us with the results.

Please clean the LANGPAK with a dry, clean towel and wait a few hours. If the cartridge stays dry, it is safe to use. If the cartridge gets wet again, there might be a leak and should not be used anymore; please contact us at customersupport@drinklang.com if that is the case.

Low power consumption: 4 Wh per liter Maximum power: 1500 WWhen the machine is not in use, it automatically switches to standby mode: Power consumption in standby mode: 0.5 Wh.

It is not necessary to disconnect the machine when not used for a few hours or a few days. However, its is better to disconnect it if it will not be used for extended periods.

TheWell is designed for regular use. If left unused, follow these guidelines to ensure proper hygiene:

Under 2 weeks: no special steps are needed. We recommend a flushing cycle before use. The machine will then perform a hot cleaning automatically.
2 weeks to 2 months:
Do not run the hot cleaning as a first step. Perform a flushing cycle as described in section 5.7 of the manual, then proceed with Hot Cleaning from the Maintenance Menu. If the water has an unpleasant smell or taste, perform a sanitation cycle (filter rinsing with 125 ml of 3% hydrogen peroxide) before running Hot Cleaning.
Over 2 months:
Replace the filters before use.

We only sell directly to consumers online, so we unfortunately cannot provide any locations for a product test.

Our products are available almost everywhere in EU (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark (except Greenland and Faroe Islands), Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxemburg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden).

We will be expanding to other regions in the future, so please check back if your country/region is not listed above.

We accept all major credit cards and Paypal. We have the option of paying in installments with Klarna.

For any questions or issues, please get in touch with the LANG support team at customersupport@drinklang.com