Why do we collect personal information?
Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and customer services. In addition, your personal information helps us keep you posted on the latest product announcements, and events that you might like to hear about. If you do not want LANG to keep you up to date with LANG news and the latest information on products and services simply send an email to privacy firstname.lastname@example.org with the word unsubscribe as the subject. You may ask us to revoke your consent to the use of your personal information or to delete your account altogether sending a request to the email address email@example.com. We reserve up to 30 calendar days to process your request to delete your account.
What informations do we collect?
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading materials from our site, participating in an online survey, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the LANG products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We may collect information for market research purposes — to gain a better understanding of our customers and thus provide better products. We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites are of most interest to them.
Why do we disclose your information?
These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with LANG’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the www.drinklang.com website.
In all those cases LANG will inform you about what data will be shared, how they will be used and processed, and will provide you the possibility to opt out of the service if you do not agree. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How do we protect your information?
LANG takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The Lang Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Lang Online Store, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet. We do not store credit card details nor do we share customer details with any 3rd parties.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Integrity of your personal information
LANG has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address firstname.lastname@example.org
Cookies and other technologies
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. LANG will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the drinklang.com website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers.
Our companywide commitment to your privacy
As we said, LANG takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to LANG employees and strictly enforce privacy safeguards within the company. In addition, LANG supports industry initiatives — such as the Online Privacy Alliance and TRUSTe — to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.
LANG’s website has links to the sites of other companies. LANG is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.